January 14, 2021 – For the twelfth straight year, Mattress To Go has been awarded the Therapedic Pinnacle Award for superior customer service and sales.
Every year Therapedic bestows their Pinnacle Award on a select group of mattress retailers and Mattress To Go was again a recipient for 2020. This award is given for excellence in sales, customer service and product knowledge. Additionally, Mattress To Go was honored for their industry-leading Beducation® video series.
“We’re pleased to have once again won the Pinnacle Award from Therapedic,” said Mattress To Go owner Jeff Scheuer. “Our national recognition for outstanding knowledge of mattresses, sleep ergonomics and product research continues to grow, our Beducation YouTube channel informs consumers, and we were even featured in an Amazon best-selling book, Come Back To Bed, this past year.
“The year 2020 created special challenges with the Covid-19 crisis. Even with the limitations placed upon us by the government and suppliers, we were able continue to grow sales. We also offered more remote advice to consumers, and even made masks to giveaway to people locally.
“I think that people realized how important sleep is during the extra time they spent at home, and they continue to appreciate the personal and educated advice that we offer. What we do here is so different from the normal high-pressure sales tactics foisted upon consumers at other stores from salespeople whose overriding concern is their commission.
“We take a holistic and research-derived approach to sleep, where the mattress is but one component of restoration. Our main concern is the health of the person visiting our store. We only get to interact with these people once every 8-10 years, so we need to take the time to make accurate and productive suggestions.”
Jeff Scheuer, owner of Mattress To Go, with the 2020 Pinnacle Award recently presented to him by the Therapedic Mattress Company.